Maxbound vs Chatbase.

One brand's support agent for chat, email and phone, or a workspace per client for social.

The short answer

Chatbase is an AI support agent built from your docs, with a helpdesk for human takeover. Maxbound is the AI operating system for agencies, with a workspace per client that answers DMs, comments and WhatsApp. Pick Chatbase for one brand's support desk, and Maxbound to run many clients' social inboxes.

Checked 23 October 2026 from public information. See where they differ

Pictured: one client’s inbox in Maxbound, every channel in one list, with example data.

Side by side

Where they differ. Including what we don’t do.

Of these 7, Chatbase is stronger on 3, Maxbound on 2 and 2 depend on the work.

Question Chatbase Maxbound
Comments on posts Tickets for a person to answer.Its docs describe no AI replies or moderation for Instagram and Facebook comments. Stronger hereAnswered, moderated and moved to DMs.Spam, abuse and competitor links on posts and ads are hidden with a logged reason.
DMs and WhatsAppDepends on the work Yes, on every paid plan.Instagram and Messenger DMs and WhatsApp, with human takeover per conversation. Yes, one agent across them.Instagram DMs and story replies, Messenger, WhatsApp, website chat and in-app chat.
Email and phone Stronger hereYes, both.It answers support email and inbound calls, with voice on Standard and up. Not offered.Maxbound has no email, phone or voice.
Human handover Stronger hereA full helpdesk, from Standard.Tickets, live takeover, routing rules, macros, customer satisfaction scores and AI draft replies. Handover with full history.There is no ticketing and no response-time targets.
Shop and billing actions Stronger hereShopify and Stripe actions.It finds and creates Shopify orders, handles exchanges with approval, and shows or changes Stripe subscriptions. None offered.No Shopify order actions such as refunds or edits.
Leads and follow-up No built-in CRM.Form or chat capture sends leads via webhook, email or Zapier, with WhatsApp campaigns from Standard. Stronger hereA built-in CRM.It qualifies leads, follows up until a booking or a no, and answers broadcast replies.
Pricing for many clientsDepends on the work Message credits, a plan per workspace.Hobby is $40 a month for 700 credits and one agent. Per workspace, with 100 AI credits.$30 each for 1–3, $20 for 4–9, $14 for 10–19 and $8 for 20–50.

Chatbase is a trademark of its owner. Compared as of 23 October 2026 from public information; it describes product shape, not quality. Work at Chatbase and see something wrong? Tell us and we'll fix it.

What it costs

Their plans, next to ours. Drag to the size of your agency.

Chatbase

Monthly message credits per workspace, one AI agent per plan. Each AI reply costs 1 to 5 credits, by model.

  • Hobby$40 / moOr $32/mo yearly. 700 credits, 1 agent, 2 seats. No API or helpdesk
  • Standard$150 / moOr $120/mo yearly. 4,000 credits, 1 agent. Adds helpdesk, voice, API
  • Pro$500 / moOr $400/mo yearly. 15,000 credits, 1 agent, 5 seats
  • EnterpriseCustomCommit on credits, chats or resolutions. White-labelling only here

Extra credits: $40 per 1,000. Extra agent: $300 a year. Removing 'Powered by Chatbase': $1,188 a year. Extra storage: $300 per 10 MB a year.

No free plan on the pricing page. There is a 7-day trial.

From Chatbase’s pricing page, checked 23 October 2026. Prices change; check theirs before you compare totals.

Maxbound

1–3 $30/mo 4–9 $20/mo 10–19 $14/mo 20–50 $8/mo 50+ Custom Talk to us

$130a month

$26 per client on average

  • Every feature in every workspace
  • 100 AI credits a client, each month
  • 7-day free trial, no free plan
What users say

Chatbase, in its users’ words. From review sites and independent reviewers.

What they praise

  • Quick no-code setup

    Reviewers say an agent trained on your docs or website can go live in minutes. Capterra rates ease of use 4.6 out of 5.

    Sources: Capterra, Shopify App Store, G2, Chatimize
  • Accurate answers from your content

    Shopify and Trustpilot reviewers say the agent gives correct, relevant answers quickly. Some Capterra reviewers praise its accuracy in customer service.

    Sources: Shopify App Store, Trustpilot, Capterra
  • Lighter support workload

    Shopify merchants say the agent cuts repetitive support work and answers customers around the clock. They report faster responses as a result.

    Source: Shopify App Store
  • Responsive support team

    Many positive Trustpilot reviews describe the support team as quick, helpful and attentive. G2 reviewers also call support responsive.

    Sources: Trustpilot, G2

What they complain about

  • Credits get expensive at volume

    Credits do not map one to one to messages, and use varies by AI model. Capterra reviewers say this makes budgeting hard.

    Sources: Capterra, MyAskAI
  • Billing and refund disputes

    About a quarter of Trustpilot reviews are 1-star. They cite charges after cancelling, refused refunds, and price or feature changes for long-time customers.

    Source: Trustpilot
  • Uneven support responsiveness

    Capterra rates customer service 3.8 out of 5, and some reviewers report unanswered tickets. But many recent Trustpilot reviews praise the support team.

    Sources: Capterra, Trustpilot
  • Guardrails depend on your prompt

    An independent 26-test benchmark found one invented policy detail. Jailbreak resistance held only with a custom prompt, and the bot kept replying after escalation.

    Source: Aidemos
Which one

Pick by the work you sell.

Choose Chatbase if you…

  • You support one brand and want one agent across website chat, email and phone calls.
  • You want the agent to find or create Shopify orders and change Stripe subscriptions.
  • You want helpdesk tickets, routing, macros and satisfaction scores, or handoff into Zendesk or Intercom.
  • You build agents for clients who pay Chatbase directly, and want its Experts Program commission.

Choose Maxbound if you…

  • You run many clients' social and want a clonable workspace each, at $8 to $30 monthly.
  • You want the agent to answer and moderate Instagram and Facebook comments, including on ads.
  • You want built-in CRM lead qualification, with follow-ups that stop on a booking or a no.
  • You want past chats replayed before launch, and human approval for as long as you like.
Questions

What people ask. About Chatbase and Maxbound.

Also compared

Is Maxbound just a chatbot builder?

No. The agent is only one part. Around it sit the channels, comment moderation, comment-to-DM, a CRM with follow-ups, scheduled posts and analytics per client. For one brand needing web chat, email or phone answered, Chatbase is a strong, focused choice.

Can I train Maxbound on my own documents?

Yes, from your client's own sources. It learns from the client's website, files, FAQs and past chats. It answers in the customer's language, including Iraqi Arabic and Sorani Kurdish. You can replay real past conversations before launch, with nothing sent.

Does Chatbase work on Instagram and WhatsApp?

Yes, for DMs and WhatsApp. Instagram and Messenger DMs and WhatsApp are built into every paid plan, with human takeover. Post comments can become tickets for a person, with no AI replies or moderation in its docs. Maxbound's agent answers and moderates comments, including on ads.

Can Chatbase answer email and phone calls?

Yes, both. Chatbase answers support email, and its voice agent takes inbound calls on Standard and up. Maxbound does not handle email, phone or voice. If those channels matter most, Chatbase covers them.

How does pricing compare for an agency?

Credits for Chatbase, workspaces for Maxbound. Chatbase Hobby is $40 a month, or $32 a month billed yearly, for 700 credits and one agent. Each client workspace has its own plan. Maxbound is $30 per workspace for 1–3 clients, falling to $8 each for 20–50, with 100 AI credits each.

Is there a free plan?

No, neither has one. Chatbase shows no free plan on its pricing page, and each paid plan has a 7-day trial. Maxbound offers a 7-day free trial, with every feature in every workspace.

Sources for this comparison (24) · checked 23 October 2026

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