Maxbound vs Chatbase
A bot you build from your documents, against an agent that works your inbox.
Chatbase turns your documents and site into a chatbot you embed, mostly on your website, with an API to put it elsewhere. Maxbound is a complete inbox: the same trained agent answers Instagram and Facebook comments and DMs, WhatsApp, web and app chat, escalates to humans, captures contacts and reports per client.
Chatbase is a build-your-own AI chatbot platform: upload documents or point it at a site, get a trained assistant you can embed or call through an API.
One message, both products.
Watch the same customer message go through Chatbase and through Maxbound.
In Chatbase
- Not a channel The widget lives on your website
- Nobody is watching The comment sits in the app
In Maxbound
- The agent sees the comment Instagram, Facebook, WhatsApp, web, app
- Answers, then moves it to a DM Publicly brief, privately useful
- Saves the contact Qualified, in the CRM
Choose Chatbase when
- You want a chatbot component to embed in something you are building, with an API you control.
- Your use case is answering from documents on a website and nothing more.
- You have engineering capacity and want the cheapest path to a working document-trained bot.
Choose Maxbound when
- You need the social inbox itself — comments, DMs, moderation, handover — not only the answering engine.
- You want a human-and-AI shared inbox with escalation, not a bot on its own.
- You want to test the agent against real past conversations before it goes live.
- You need per-client separation and reporting.
Maxbound compared with Chatbase.
Structural differences only — the things that are still true next quarter.
| Chatbase | Maxbound | |
|---|---|---|
| What you get | A trained chatbot to embed or call. | A trained agent plus the inbox, channels, CRM, moderation and reporting around it. |
| Social channels | Via integrations you wire up. | Native — Instagram, Facebook and WhatsApp, including public comments. |
| Human handover | Limited. | A shared inbox with escalation rules and AI drafts a person can approve. |
| Captured leads | Not the model. | Contacts saved and qualified automatically in a built-in CRM. |
Chatbase is a trademark of its owner. This comparison describes product shape, not quality, and is written from public information. Prices and plans change — check theirs, and ours.
Same question. Two answers.
The difference in the table above, as it arrives in someone's inbox.
how much is the annual membership? do you do student rates?
What a website widget sees
No reply.
Nothing. The widget only runs on your website — this comment is on Instagram.
What a Maxbound agent sends
Annual is £480, and students get 20% off with a valid ID. Want me to DM you the link?
Answered publicly, then moved into a DM.
Frequently asked.
Is Maxbound just a chatbot builder?
No. The agent is one part; the rest is the inbox it works in — channels, human handover, comment moderation, contact capture and reporting. If you only need the answering engine, a builder like Chatbase is a smaller, cheaper tool.
Can I train Maxbound on my own documents?
Yes — documents, FAQs, your website and past conversations, and it keeps improving from the conversations it handles.
The capabilities behind the comparison.
Knowledge Training
Agents that learn your business and improve every day.
See how it worksAI Agents
Agents that reply, qualify and follow up — in your brand voice, 24/7.
See how it worksSimulations
Train your agent on real customer chats before it answers a live one.
See how it works
Try Maxbound against Chatbase on your own inbox.
Connect one channel, train an agent on your business and watch what it answers. Backed by a 30-day money-back guarantee.