Rehearse on real conversations.
Replay the messages your customers actually sent, see how your agent would have answered, and fix what it got wrong. Nothing is delivered to anyone.
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Can you do any better on the price?
Best I can do is $380, and I’ll throw in delivery.
I can’t go under $380, but delivery is on us.
Matches your team
Do you deliver to Duhok on a Friday?
Friday is our day off, so it would land on Saturday morning.
Yes, we deliver every day of the week.
Wrong — teach it this
Agencies running their clients on Maxbound
There were only two ways to find out if an agent was ready.
Both of them cost you something. Simulations is the third: the messages are real, and nobody receives the answer.
- The old way
Test on customers
You find out the agent was wrong at the same moment your customer does — and the reply already went out in your name.
- The old way
Test on invented messages
Somebody writes the questions the agent is about to be asked. It passes, because the test was written to be passed.
- With Maxbound
Simulate on what really happened
The agent answers the messages your customers actually sent — haggling, half-finished questions, complaints and all — graded against what your team replied.
The reply you would never have let out.
A simulation is only useful if it fails. Every divergence is something you fix while it still costs nothing.
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Answers you would not have sent
A price, a policy or a promise that does not match what your team actually says.
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Questions it dodges
Where the agent hedges instead of answering, because the knowledge behind it is thin.
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Handoffs it misses
The angry or high-value threads it should have passed to a person, and did not.
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Regressions after a change
Replay the same set after editing its knowledge and see what stopped working.
Pick some conversations, replay them, close the gap.
Nothing is delivered to anyone. You read the agent’s answer next to what your team actually said.
- You
Pick past conversations
Real threads from the client’s channels: the best ones, the worst ones, or a whole week.
AgentIt answers each one
Its reply sits beside your team’s, so every difference is easy to see.
- You
Fix what it missed
Correct the knowledge or the brief wherever it answered differently.
- You
Replay the same set
Run it again after any change and watch the gap close. Then approve it for live.
Ask for it in a sentence. It asks what it needs, then does it.
Before the clinic’s agent goes live, run it on last month’s WhatsApp conversations and show me where it would have answered differently.
Should I include the conversations your team took over?
Yes, include them.
Done.
- Conversations
- Last month’s WhatsApp
- Compared with
- Your team’s replies
- Sends
- Nothing. It only rehearses
- You review
- Where the agent differs
Before you turn it on. What agencies ask about Simulations.
Does anyone receive the simulated replies?
No. A simulation only rehearses. Nothing is sent to anyone.
Which conversations can we use?
Real conversations the client has already had on its connected channels.
When should we run one?
Before an agent goes live for a client, and again whenever you change its knowledge or brief.
Everything else it does. One product for every client.
Get it wrong here, not in front of a customer.
Replay the conversations you already had, see how the agent would have answered, and fix what it missed before a single message goes out.