One inbox for every conversation.
Each client’s WhatsApp, Instagram, Facebook, website and app chats in one inbox. The agent answers first, and anyone on your team can take over.
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- ER Emily R. 2m How much for the linen set? Agent replied
- MK Marcus K. 9m Do you ship to the EU? Agent replied
- SA Sara A. 23m Is the store open on Saturday? Agent replied
- TN Tom N. 41m I need to change my delivery address. With Lana
- DL Dana L. 1h Where’s my order? Agent replied
Agencies running their clients on Maxbound
The agent goes first. Your team is one click behind it.
Every message gets an instant answer. When a conversation needs a person, anyone on the team takes it over with the whole history — and hands it back when they're done.
I need to change my delivery address.
Of course. Which order is it, and what’s the new address?
Order 4821 — but it’s a company address and I need an invoice too.
I’ve updated the address and I’ll email the invoice within the hour, Tom.
How a conversation moves through the inbox.
From the first message to a person taking over, on every channel the client has connected.
- Customer
A message arrives
From WhatsApp, Instagram, Facebook, the website or the client’s own app, into that client’s inbox.
AgentThe agent answers first
It replies straight away and saves what it learns to the CRM.
- Agent
It hands over when it should
Complaints, big orders or anything you named go to the right person, with the whole history.
- Your team
Take over, then hand it back
Reply from the thread for as long as you need, then give the conversation back to the agent.
Ask for it in a sentence. It asks what it needs, then waits for your yes.
When the agent hands a conversation over, assign it to Karwan. Keep everything else with the agent.
Should Karwan get the handovers from every channel?
Yes, WhatsApp, Instagram and Facebook.
Done. It goes live when you approve it.
- Channels
- WhatsApp, Instagram, Facebook
- First reply
- The agent
- Handed over
- Assigned to Karwan
- Take over
- Any time, from the thread
Before you turn it on. What agencies ask about Omnichannel Inbox.
Does each client get its own inbox?
Yes. Each client’s workspace has its own inbox with only that client’s channels, so conversations never mix.
Can anyone on the team reply?
Anyone with access can take over a conversation, reply and hand it back. Role-based permissions decide who sees and does what.
Do we need the client’s passwords to connect channels?
No. Every channel connects through the platform’s own sign-in. We never ask for, see or store social passwords.
Everything else it does. One product for every client.
Every conversation, one place.
WhatsApp, Instagram, Facebook, web and in-app chat in a single shared inbox — the agent takes the first touch, your team steps in when it matters.