# Website Chat | Maxbound

> A chat on each client’s website that answers and saves visitors.

Canonical: https://maxbound.ai/platform/web-chat

Part of the Maxbound platform (Channels).

## What it does

A chat on the client’s website that answers visitors’ questions day and night, and saves the ones who leave their details.

## In practice

A customer asks: “Do you offer free demos?”

The agent replies: “We do. What time suits you?”

Outcome: Lead captured

## What you get

- **24/7 website chat** — Greet and help every visitor instantly.
- **Capture visitor details** — Collect contact info inside the chat.
- **Hand off to sales** — Pass hot visitors to a human when it counts.

## How it works

What happens to each visitor is above. This is what you do once, for each client.

1. **Add the chat to the site** (You) — Paste one snippet into the client’s website.
2. **Brief the agent** (You) — Say what it should answer and what it should collect, such as viewing requests or phone numbers.
3. **Rehearse, then approve** (You) — Replay the client’s real past conversations to read what it would have said. It goes live when you approve it.
4. **It greets and answers visitors** (Agent) — And saves the ones who leave their details to the client’s CRM.

## Questions

### Where do website chats go?

Into the client’s inbox, next to WhatsApp, Instagram and Facebook.

### Is it the same agent as on the client’s other channels?

It can be. One agent can answer on every channel the client has connected.

### What does adding it involve?

One snippet pasted into the site.

## Related

- [WhatsApp Automation](https://maxbound.ai/platform/whatsapp) — Every client’s WhatsApp answered, qualified and followed up.
- [Instagram DM Automation](https://maxbound.ai/platform/instagram) — Every Instagram DM, comment and story reply answered and saved.
- [Facebook Messenger](https://maxbound.ai/platform/facebook) — Every Messenger chat and comment answered and saved.
- [Mobile App Chat](https://maxbound.ai/platform/mobile-chat) — The agent inside a client’s own iOS or Android app.
- [Maxbound for Healthcare](https://maxbound.ai/solutions/healthcare) — Patient questions answered, appointment requests handled and reminders sent, day or night, for each clinic you run.
- [Maxbound for Hospitality](https://maxbound.ai/solutions/hospitality) — Availability, rates and menu questions answered, bookings taken in the chat and guests followed up, for each hotel or restaurant you run.
- [Platform overview](https://maxbound.ai/platform)
- [Pricing](https://maxbound.ai/pricing)