# Knowledge Training | Maxbound

> Agents that answer from each client’s own website, files and past chats.

Canonical: https://maxbound.ai/platform/knowledge

Part of the Maxbound platform (Foundation).

## What it does

Give the agent a client’s website, files, FAQs and past chats. It answers from them, and gets sharper with every reply your team approves.

## In practice

A customer asks: “What's your return policy?”

The agent replies: “30 days, free returns. Here's the link.”

Outcome: Answered from KB

## What you get

- **Answers from your sources** — Responses grounded in your approved content.
- **Self-improving** — Every edit and approval sharpens future answers.
- **Always consistent** — One source of truth across every channel.

## How it works

Give it what the client’s team would read on their first day. It answers from that, and gets sharper with every reply you approve or edit.

1. **Add the sources** (You) — The client’s website, files such as price lists and policies, FAQs, and past chats for tone.
2. **It answers from them** (Agent) — In the tone you set, on every channel the client has connected.
3. **Approve or edit its drafts** (Your team) — Every reply you approve or change teaches it what good looks like for this client.
4. **Keep it current** (You) — When prices or pages change, update the file or re-check the website, and the answers follow.

## Questions

### What can it learn from?

The client’s website, documents such as PDFs, FAQs and past chats.

### What happens when the client changes its prices?

Update the file or re-check the website, and the agent answers from the new version.

### Does one client’s knowledge reach another client’s agent?

No. Knowledge belongs to the client’s workspace.

## Related

- [AI Agents](https://maxbound.ai/platform/ai-agents) — An agent on every client’s channels that answers, qualifies and follows up.
- [Omnichannel Inbox](https://maxbound.ai/platform/inbox) — Every client’s conversations in one inbox, with the agent answering first.
- [Built-in CRM](https://maxbound.ai/platform/crm) — Every lead saved from the conversation, with nobody typing it in.
- [Simulations](https://maxbound.ai/platform/simulations) — Rehearse an agent on real past conversations before it answers anyone.
- [Platform overview](https://maxbound.ai/platform)
- [Pricing](https://maxbound.ai/pricing)