# Omnichannel Inbox | Maxbound

> Every client’s conversations in one inbox, with the agent answering first.

Canonical: https://maxbound.ai/platform/inbox

Part of the Maxbound platform (Foundation).

## What it does

Each client’s WhatsApp, Instagram, Facebook, website and app chats in one inbox. The agent answers first, and anyone on your team can take over.

## In practice

A customer asks: “Can I pay on WhatsApp?”

The agent replies: “Of course, sending a secure link now.”

Outcome: Routed → Sales

## What you get

- **One place for everything** — All channels and all clients in a single, unified view.
- **Human + AI together** — Take over from the AI anytime, then hand it back.
- **Assign & collaborate** — Route conversations to the right teammate or team.

## How it works

From the first message to a person taking over, on every channel the client has connected.

1. **A message arrives** (Customer) — From WhatsApp, Instagram, Facebook, the website or the client’s own app, into that client’s inbox.
2. **The agent answers first** (Agent) — It replies straight away and saves what it learns to the CRM.
3. **It hands over when it should** (Agent) — Complaints, big orders or anything you named go to the right person, with the whole history.
4. **Take over, then hand it back** (Your team) — Reply from the thread for as long as you need, then give the conversation back to the agent.

## Questions

### Does each client get its own inbox?

Yes. Each client’s workspace has its own inbox with only that client’s channels, so conversations never mix.

### Can anyone on the team reply?

Anyone with access can take over a conversation, reply and hand it back. Role-based permissions decide who sees and does what.

### Do we need the client’s passwords to connect channels?

No. Every channel connects through the platform’s own sign-in. We never ask for, see or store social passwords.

## Related

- [AI Agents](https://maxbound.ai/platform/ai-agents) — An agent on every client’s channels that answers, qualifies and follows up.
- [Built-in CRM](https://maxbound.ai/platform/crm) — Every lead saved from the conversation, with nobody typing it in.
- [Knowledge Training](https://maxbound.ai/platform/knowledge) — Agents that answer from each client’s own website, files and past chats.
- [Simulations](https://maxbound.ai/platform/simulations) — Rehearse an agent on real past conversations before it answers anyone.
- [Platform overview](https://maxbound.ai/platform)
- [Pricing](https://maxbound.ai/pricing)