# AI Agents | Maxbound

> An agent on every client’s channels that answers, qualifies and follows up.

Canonical: https://maxbound.ai/platform/ai-agents

Part of the Maxbound platform (Foundation).

## What it does

An AI agent on each client’s channels answers every message, qualifies the lead and follows up, in the client’s voice. Your team steps in only when it matters.

## In practice

A customer asks: “Do you ship to the EU?”

The agent replies: “Yes, 3–5 days, duties included.”

Outcome: Qualified

## What you get

- **Instant replies** — Respond to every DM, comment and message in seconds, day or night.
- **On-brand answers** — Agents speak in your tone and only say what you've approved.
- **Knows when to hand off** — Hot or complex chats are passed to a human with full context.

## How it works

You say what the agent should do. It learns the client, you check it, and it starts answering.

1. **Brief it** (You) — Say what it should answer, in what tone, and who gets the conversations it shouldn’t handle. One sentence is enough to start.
2. **It learns the client** (Agent) — It reads the client’s website, files, FAQs and past chats, and answers from them.
3. **Rehearse, then approve** (You) — Replay the client’s real past conversations to read what it would have said. It goes live when you approve it.
4. **It answers, qualifies and hands over** (Agent) — Every message gets a reply in the customer’s language. What you named goes to a person, with the whole conversation.

## Questions

### Where do its answers come from?

From what you give it: the client’s website, files, FAQs and past chats, in the tone you set. It passes a conversation to a person when it should.

### Can we check replies before they go out?

Yes. Turn on approval and every reply waits for someone to say yes. Keep it on for as long as you want, client by client.

### Which languages does it reply in?

The one the customer writes in, including Iraqi Arabic and Kurdish (Sorani).

### How many agents can we have?

As many as you need. Agents and team seats are unlimited in every workspace.

## Related

- [Omnichannel Inbox](https://maxbound.ai/platform/inbox) — Every client’s conversations in one inbox, with the agent answering first.
- [Built-in CRM](https://maxbound.ai/platform/crm) — Every lead saved from the conversation, with nobody typing it in.
- [Knowledge Training](https://maxbound.ai/platform/knowledge) — Agents that answer from each client’s own website, files and past chats.
- [Simulations](https://maxbound.ai/platform/simulations) — Rehearse an agent on real past conversations before it answers anyone.
- [Platform overview](https://maxbound.ai/platform)
- [Pricing](https://maxbound.ai/pricing)